Above the Line. How to Create a Company Culture that Engages - download pdf or read online

By Michael Henderson

ISBN-10: 0730312518

ISBN-13: 9780730312512

Position your organisation's tradition to achieve new heights

Above the road: tips on how to Create an organization tradition that Engages staff, Delights clients and promises effects offers all leaders a instruction manual for leveraging an organisation's tradition to have interaction employees, raise purchaser pride and streamline company functionality. A groundbreaking paintings, this publication unearths what it takes to accomplish optimal effects out of your organisational tradition with out utilising using exterior experts. This natural, in-house method of corporation tradition transformation saves either money and time. step by step, writer Michael Henderson illustrates tips to create a tradition during which staff and leaders satisfaction these outdoors the company—customers, shareholder, staff' households, providers and the board of directors—and somebody else who could benefit from an organization with the organisation.

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Additional info for Above the Line. How to Create a Company Culture that Engages Employees, Delights Customers and...

Example text

The shared beliefs within an organisation can massively influence the performance of people in the business. Belief is powerful. Very powerful. So a key role of leadership is to pay attention to the beliefs people have within the business. It is always better to have people’s beliefs working for your company, and not against it. The role of rituals in culture Rituals are an integral and powerful aspect of culture. Some are formalised, such as a company’s departure ceremony, promotion celebration or sales awards.

First, you can’t benchmark culture! You might like to think of culture as operating more as a verb than a noun. Culture is an active process of being and doing that occurs in a very organic and dynamic manner. One not easily replicated. Culture comprises as much, some would say more, of the intangible as the tangible. So when it comes to culture, to offer a sample benchmark is a little misleading and offers unfair expectations for anyone simply trying to copy ‘what they did’ and expect the same results.

Next time you interact with an organisation, perhaps at your local supermarket, bank, petrol station, tax department, hospital, courier service or restaurant, pay attention to the extent to which these organisations seem to appreciate, enjoy or even celebrate people. I hope, I really hope, that some of them do. I expect, however, that many will not. Organisations don’t mean to be this way. They didn’t set out to not like people. ‘We don’t like people’ are not words you will find written into their vision or mission statement, or in any expression of their values.

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Above the Line. How to Create a Company Culture that Engages Employees, Delights Customers and... by Michael Henderson


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